Frequently asked questions about the case machine

Under 3 minutes, guaranteed. The customer designs their case on the touchscreen, pays, and the UV printer prints and delivers it on the spot, ready to use.

It can stock virtually any model on the market. Even so, we recommend configuring the storage with the most common models, which we have identified through our sales statistics and market research (with slight variations by region). The catalogue is updated as new models launch.

It needs no permanent staff: it sells on its own 24 hours a day. You only need someone to handle maintenance and restocking, which takes about 1 hour a week.

The most common task is cleaning the printhead to prevent clogs. UV ink is less prone to clogging, but the possibility exists, so we recommend running a daily cleaning — you can trigger it remotely from the software, without travelling. In addition, once a month you replace the bag where waste ink collects.

It has a footprint of just 128 × 87 cm (230 cm tall) and weighs 380 kg. It plugs into a standard power outlet (100-240 V, 450 W) and only needs Wi-Fi or 4G. No building work or special installation required.

All of them: contactless payment by card or phone, QR code, banknotes and coins. Note that cash payments do not give change. Many operators nowadays configure digital payments only, although we recommend keeping cash as well, to give customers every possible facility.

It runs on CMYK ink (four colours), with no white ink: the white comes pre-applied as a print base on the case itself. This is a strategic choice, because in UV printing white is the colour that causes the most printhead problems. A set of four 500 ml colours yields around 2,000 prints — enough to refill the entire storage several times over.

UV printing is extremely precise and, as the ink cures instantly under ultraviolet light, the design bonds permanently: it withstands water, sunlight and everyday scratches far better than conventional printing. Want to see for yourself? Ask us for a sample and we will send it, no strings attached, to the address you give us.

It has never happened to us yet, but the customer is always protected: the machine displays a customer service phone number and, in line with the consumer regulations in force in the vending sector, they are offered a refund or an alternative compensation, whichever they prefer.

It works in both, but we always recommend installing it indoors: as with any electronic device, outdoor wear is greater due to exposure to the elements.

Yes. Each machine has a built-in computer running our software, which lets you centralise the management of all your machines in a single app: sales, stock, ink and maintenance, wherever you are.

In vending, profitability depends above all on one factor: the location, which directly determines the machine’s sales volume. Unlike other vending machines, this one offers a very high gross margin per unit, so it becomes profitable at a very low turnover. We recommend using the calculator in our Profitability section to run your own estimates.

Pros: very high gross margin per case, autonomous 24/7 operation, only 1.2 m² of space, a personalised product with no direct competition, remote management from the app and a machine you can relocate if the spot underperforms. Cons: profitability depends heavily on the chosen location, it needs a small weekly commitment (restocking and cleaning), there is an initial investment to recover and sales can vary with the season. Our job is to help you squeeze the former and minimise the latter.

In three ways: by visiting our machines to see them working live, by asking us for any videos or images you need, or by writing to us so we can show you real performance statistics for each machine — and how they vary depending on the target audience, the location and the context of each one.

The price varies with several factors: the payment methods fitted, the chosen printhead, any extra modifications you need and market price fluctuations. Tell us what you need and we will send you a personalised quote in under 24 hours.

Yes: we offer financing options and other acquisition formulas, such as rent-to-own. Write to us and we will study with you the option that best fits your case.

It is our model for people who want to invest their savings in a real asset, outside the more traditional routes such as financial markets: several people pool their small capitals to get a machine running together and benefit from the advantages of collective action. To take part, go to our Community section, check that you meet the requirements and join.

Yes to both. One of vending’s greatest advantages is that it lets you correct course: if a location does not deliver the expected results, you move the machine — unthinkable in a traditional business. We also advise you on choosing the location, the marketing strategy for your potential customers’ demographic segment, risk diversification and negotiating the rent for the space.

It depends on your conditions, because part of the costs is not fixed: the location rent varies with the deal you strike with the landlord — which is why negotiating it well is essential. With the calculator in our Profitability section you can enter your numbers and see exactly what turnover you need.

Yes. It includes lifetime support, full training in everything related to the software, maintenance and machine updates, and a one-year warranty covering every component except the printhead.

We keep stock in our warehouse, so the lead time comes down to shipping: about one week from the order.

Yes, we ship throughout Spain — both the mainland and the Balearic and Canary Islands. We deliver the machine to cities such as Madrid, Barcelona, Valencia, Seville, Zaragoza, Málaga or Bilbao, and anywhere across the other regions. The shipping cost depends on the destination and we detail it in your quote. If you are outside Spain, write to us and we will look into your case.

Shipping costs vary depending on the delivery location. Installation and commissioning can be added to the order as an extra service, although it is not essential: the included training equips you to do the installation and start-up yourself at no additional cost.

Cases and ink are ordered directly through us and delivery usually takes a week. We recommend planning ahead and restocking a little in advance, without waiting for stock to run out.

The machine holds all the certifications and technical tests required for its operation, along with the corresponding waste management, in harmony with all European and Spanish legislation. If you would like more information on this point, write to us and we will provide it.

Yes: as it is an economic activity, in Spain you must operate as a self-employed person or through a company. The basic step is the census registration with the tax office (form 036/037) under the business tax heading for vending machine sales and, if you are self-employed, registration with the RETA social security scheme. Civil liability insurance is also highly recommended. It is simpler than it sounds, and we guide you through the process.

It depends on the site. Inside private premises (shopping centre, cinema, shop...) an agreement with the owner is usually enough, because the activity is covered by the establishment’s own licence; on public roads you do need authorisation from the town hall. As it sells no food or drink, the machine needs no health registration. Regulations can vary by municipality and region, and we help you check them for your specific location.